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Accessibility Statement


Last updated: 1 July 2026

JSP Wellbeing Hub is committed to making this website as accessible and usable as possible for everyone, including disabled people and people who use assistive technology.

We want as many people as possible to be able to use this website. That means you should be able to:

  • zoom in up to 200% without major problems;

  • navigate most of the website using a keyboard;

  • use most of the website with a screen reader;

  • read content with clear headings, straightforward language, and consistent page structure.

How accessible this website is

We know some parts of this website may not yet be fully accessible. For example:

  • some linked pages may still be incomplete or under development;

  • some buttons or links may not always give enough context on their own;

  • some images or visual elements may not yet have fully descriptive alternative text;

  • colour contrast, spacing, or text sizing may not be consistent across every section;

  • third-party booking or social media links may not be fully accessible within our control.

We are working to improve these areas.

Feedback and contact information

If you have difficulty using this website, need information in a different format, or want to report an accessibility problem, please contact us:

Email: nelondonicb.jspwellbeing@nhs.net
Address: The Jubilee Street Practice, 368-374 Commercial Road, London E1 0LS

When contacting us, please tell us:

  • the page or feature you had trouble with;

  • what the problem was;

  • what device and browser you were using, if known.

We will do our best to respond and help you access the information you need.

Reporting accessibility problems

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please contact us using the details above.

Technical information about this website's accessibility

JSP Wellbeing Hub aims to make its website accessible in line with recognised good practice and relevant accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2, level AA where reasonably possible.

Because some parts of the website may rely on third-party services or older page templates, some content may not yet fully meet those standards.

What we are doing to improve accessibility

We are reviewing the website on an ongoing basis and plan to improve:

  • page structure and heading consistency;

  • descriptive link text and button labels;

  • image alternative text;

  • colour contrast and readability;

  • keyboard access across navigation and forms;

  • accessibility of downloadable or embedded content, where used.

Preparation of this statement

This statement was prepared on 1 July 2026.

It was based on a review of the website's main public pages and visible content. This statement should be reviewed regularly and updated whenever significant changes are made to the website.

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